Privacy Policy

Effective Date: October 30, 2025

Welcome to the Everdell Scoring AI Support Website ("Website"), operated by Lynden KDP Holdings ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or use our support services for Everdell Scoring AI (the "App"). We are committed to safeguarding your privacy and ensuring your personal information is handled responsibly.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We may collect the following types of information when you use our Website:

a. Personal Information

• Contact Information: If you submit a support request, contact form, or email us, we may collect your name, email address, and any other information you voluntarily provide.
• Account Information: If you create an account on our Website (if applicable), we may collect your username, password, and email address.
• User-Submitted Content: Information you provide in support tickets, feedback forms, or community forums, such as questions or comments about the App.

b. Non-Personal Information

• Usage Data: We collect information about how you interact with our Website, such as your IP address, browser type, device type, operating system, pages visited, and time spent on the Website.
• Cookies and Tracking Technologies: We use cookies or similar technologies to enhance your experience, analyze Website usage, and improve our services. Cookies may store information about your preferences or session data.

c. Information from Third Parties

If you contact us through third-party platforms (e.g., email or social media), we may receive information provided by those platforms, such as your username or profile details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Support Services: To respond to your inquiries, troubleshoot issues, and provide assistance related to the App.
• Improve Our Services: To analyze Website usage, monitor performance, and enhance the functionality of the Website and App.
• Communicate with You: To send you updates, respond to your requests, or provide information about the App or Website.
• Ensure Security: To detect and prevent fraud, abuse, or security incidents.
• Comply with Legal Obligations: To meet legal or regulatory requirements.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers (e.g., hosting providers, analytics tools, or customer support platforms) who assist us in operating the Website and providing support services. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation.
• Business Transfers: If [Your Company Name] is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze Website performance. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the Website.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of certain data processing, such as marketing communications (if applicable).

To exercise these rights, please contact us at [Insert Contact Email]. We will respond to your request in accordance with applicable laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. For example, support ticket data may be retained for [insert time period, e.g., 12 months] after resolution, unless required otherwise by law.

8. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Website and App are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

If you are located outside United States, your information may be transferred to and processed in United States. We take steps to ensure your information is protected in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised "Effective Date." Please review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Lynden KDP Holdings,

PO Box 759

Lynden, WA 98264

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